The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives, everywhere from small businesses to multinational corporations that can have regional or global focus in a variety of service and industrial settings. A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

Course Outline

  • Supply Chain Management
  • Customer-Focused Organizations
  • Quality Management Tools
  • Management Elements and MethodsDeployment
  • Strategic Plan Development andLeadership

Entry Requirements

Ten years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. A minimum of five years of this experience must be in a decision-making position.


Each certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge. The Manager of Quality/Organizational Excellence examination is a four-hour, two-part examination–150 multiple-choice questions and two constructed-response (essay) questions. It is offered in English.