Our short courses are geared to help professionals advance, change or refocus their careers. In addition, we support organisations with custom education solutions. We understand that certain concepts need a longer duration for proper absorption and student evaluation and have outlined specific study areas which will meet the trending demands of Guyanese businesses.
- Core Office Functions
- Developing Collaborative Relationships
- Professional Development for Capacity Building
- Professional Development for Supervisors/Managers
- Workplace Onboarding
- Writing & Communication
- Social Emotional Learning
- Service Integration
PROGRAM DURATION: 6-8 WEEKS
For each course, there are a combination of core instruction modules and electives. Students must complete all of the core instruction modules and at least 1 elective to be awarded a certificate.
There are several core functions needed to make a lasting impression on your clients and to ensure return business. Learn what these functions are and how they help to ensure business continuity and growth, reduce misunderstandings, enhance employee buy-in and support a smooth work environment.
|Administrative Office Procedures||Core Instruction|
|Marketing Basics||Core Instruction|
|Customer Service (elements of Customer support + Handling a difficult customer)||Core Instruction|
|Archiving and Records Management||Core Instruction|
Organisation leaders know it is essential that the behavior and characteristics of their employees be aligned with the corporate standards expected by the organisation. Learn the basics of corporate behavior and how you can, or help others to, make a valuable contribution to the work environment.
|Developing Corporate Behaviour||Core Instruction|
|Time Management||Core Instruction|
|Business Etiquette||Core Instruction|
|Employee Onboarding including how to address generation gaps with particular attention to Millennial Onboarding||Core Instruction|
|Telephone Etiquette||Core Instruction|
|Safety in the Workplace||Core Instruction|
|Civility in the Workplace||Elective|
Organisations engage in a number of collaborative relationships– customers, suppliers, employees- to ensure its success. Develop the requisite skills needed to manage relational behavior and networks as you co-ordinate joint action for success.
|10 Soft Skills you need||Core Instruction|
|Networking – Outside and Inside of the Company||Core Instruction|
|Organisational Skills||Core Instruction|
|Team Work and Team Building||Core Instruction|
|Office Politics for Managers||Elective|
|Team Building for Managers including how to develop High Performance Teams||Elective|
Employees today must ensure that their business writing is accurate, creates a great impression of themselves, reflects well on the brand of their employer and has the desired impact on their readers. In short, in today’s information overload world, it’s vital that you communicate clearly, concisely and effectively. This course explains critical concepts needed to enhance your writing and communication skills.
|Business Writing||Core Instruction|
|Communication Strategies||Core Instruction|
|Presentation Skills + Body Language basics||Core Instruction|
|Proposal Writing||Core Instruction|
|Collaborative Business Writing||Elective|
|Creative Problem Solving||Elective|
Walk away with new knowledge and skills that you can apply at work tomorrow as you gain a keen understanding of key functions of management and learn how to manage others and coach for excellence.
|Leadership and Influence + Supervising Others+ Interpersonal Skills + Being a Likeable boss||Core Instruction|
|Change Management + Negotiation Skills||Core Instruction|
|Meeting Management||Core Instruction|
|Basic Book keeping + Budgets and Financial reports||Core Instruction|
|Critical thinking + Conflict Resolution+ Crisis Management||Core Instruction|
|Employee Motivation + Performance Reviews+ Delivering Constructive Criticism||Core Instruction|
|Risk Assessment and Management||Elective|
|Developing New + Middle Management Skills||Elective|
Learn how to prepare individuals and groups within your organization to adapt to new technologies, markets, challenges and change.
|Delivering Constructive Criticism||Core Instruction|
|Facilitation Skills||Core Instruction|
|Talent Management||Core Instruction|
|Measuring Results from Training||Core Instruction|
Acquire and effectively apply the knowledge, attitudes and skills needed to manage emotions, build healthy relationships, set goals and make decisions in the work environment.
|Emotional Intelligence||Core Instruction|
|Social Intelligence + Social Learning||Core Instruction|
|Social Media in the Workplace||Core Instruction|
|Stress Management + Anger Management + Attention Management||Core Instruction|
|Taking Initiative + Assertiveness and Self Confidence||Elective|
Learn how to manage multiple service suppliers to ensure the success of your business.
|Supply Chain Management||Core Instruction|