Student Representatives

Every class/sub-department must have an elected student representative, who reports to the quality coordinator once monthly or as often as necessary.

Students’ feedback is collected via quarterly feedback questionnaire forms distributed to students.
Students’ representative feedback is reported to the administrator and director for review and action at weekly heads of department meetings.

Quarterly students’ feedback questionnaire forms are analyzed by coordinator and results are reported for review and action at quarterly departmental meetings with teachers.

Only those issues directly related to teachers’ performance, responsibilities are acted upon.

Ground Rules for Students

  • Listen actively and attentively.
  • Ask for clarification if you are confused.
  • Do not interrupt lecturers or other students.
  • Challenge one another, but do so respectfully.
  • Critique ideas, not people.
  • Do not offer opinions without supporting evidence.
  • Avoid put-downs (even humorous ones).
  • Take responsibility for the quality of the discussion.
  • Build on each other’s comments; work toward shared understanding.
  • Always have your book/readings with you.
  • Do not monopolize discussions.
  • Speak from your own experience, without generalizing.
  • If you are offended by anything said during discussion, acknowledge it immediately.
  • Consider anything that is said in class strictly confidential.  Turn off cell phones.
  • Home work is compulsory.
  • Students must not damage school property e.g furniture, equipment \. Students who damage school property will be required to pay for the necessary repairs or replacement.
  • Do not sit on desks, tables and rails of the college
  • Defacing of walls, desks and other furniture is strictly prohibited.
  • Insolence and insubordination will not be tolerated.

Complaint Procedure

Purpose

The purpose of this Procedure is to create an avenue whereby all students will be able to
discuss their complaints/grievances and have them resolved in a timely manner. Students should have no reservations in articulating and resolving their complaints/ grievances.

Before making a formal complaint, students are advised to discuss a concern or complaint with the quality manager/quality Coordinator.

Procedure Guidelines:

  • The quality manager/quality Coordinator shall acknowledge receipt of the grievance/complaint in writing within three working days and advise the member(s) of staff, lecturers etc. against whom the complaint is made in writing within three working days. A copy of the complaint is also provided. Support may be offered to any of the parties who may find the procedures stressful.
  • The quality manager shall make all arrangements to consider the evidences of the complaint; to hold interviews with the concerned parties or any person(s) that is deemed appropriate to the investigation of the complaint.
  • The investigation must be without bias, thorough, fair and conducted in a timely manner.
  • The outcome of the investigation must be communicated to both parties. The quality manager shall propose resolution for any justifiable complaint and the parties must communicate their acceptance/non-acceptance within three days.
  • If the complainant is not satisfied with the outcome at this stage, an appeal may be registered with the Director.
  • The director shall acknowledge receipt of the complaint within three working days. The director will examine the appeal to:
  • Consider whether there is sufficient evidence to convene an appeal hearing.
  • Or alternatively to enforce the implementation of the recommendation of the Director
  • Dismiss the case.
  • Pursue agreement with all parties for an alternative set of recommendations. The outcome will be communicated to all parties.